FAQs

  • GlowBot AI automates your lead follow-up so you never lose another booking. It connects with your current calendar and CRM, then sends instant texts, emails, and chat-widget replies 24/7 — and books qualified leads automatically into your system.

  • Only a few simple quick steps: complete a 3-minute onboarding form, add a chatbot snippet to your website, link your “Book Now” button or form, and we’ll handle the rest (including A2P registration, automations, branding). You’re done in ~48 hours.

  • Once you submit your form, we build and test everything — your system goes live in 24-48 business hours. SMS messaging becomes compliant through carriers in ~3-7 days (and we handle that for you).

  • We use your existing lead sources (forms, booking links, website chat) via API/webhook or integrations. New leads trigger instant follow-up via email + SMS + chat widget (depending on your plan). Conversations that lead to bookings are pushed straight into your calendar or CRM.

  • Absolutely. We build separate automation flows for each treatment, promo, or location you run — especially for Pro & Premium clients. Your branding, booking links and workflows stay organized per service.

  • Yes. All data you collect through GlowBot stays yours — you retain access to leads, messages, and bookings even if you stop your subscription.

⚙️ SETUP & INTEGRATION

  • GlowBot connects with nearly any booking system — including Google Calendar, JaneApp, Acuity, Vagaro, and others — either directly or through a simple webhook. For systems that don’t natively integrate, we handle it through a secure API connection in Make (Integromat) so leads flow seamlessly into your calendar.

  • Nope! Everything is built for you. You’ll just copy-paste one small chatbot snippet onto your site and link your “Book Now” button to the GlowBot follow-up form. We handle all automation setup, A2P registration, and testing for you.

  • GlowBot supports unlimited locations — each with its own automation and branding. You can add more locations directly through your billing portal (each location counts as one “seat”).

  • If you’re already using other tools, GlowBot can either take over completely or run alongside your current system. You’ll decide which automations stay active — we’ll make sure they don’t overlap or double-message leads.

  • Absolutely. We build separate automation flows for each treatment, promo, or location you run — especially for Pro & Premium clients. Your branding, booking links and workflows stay organized per service.

🔒 COMPLIANCE & MESSAGING

  • A2P 10DLC is the U.S. carrier requirement for businesses that send SMS messages. It verifies your business name, EIN, and use case to protect both you and your leads from spam filtering. GlowBot handles your registration for you as part of setup — no technical steps required.

  • Yes. Every message is fully TCPA-compliant and approved under your verified brand. GlowBot also respects quiet hours and consent regulations automatically.

  • Every message includes built-in STOP and HELP options. If a lead opts out, GlowBot automatically halts all future messages while retaining that contact for recordkeeping.

💬 FEATURES & FUNCTIONALITY

  • Leads receive a perfectly timed 7-day nurture sequence with booking links, follow-ups, and reminders. Pro and Premium plans include SMS + email + chatbot communication, so no inquiry slips through the cracks.

  • Absolutely. We pre-load everything with high-converting copy, but you can edit any message at any time to match your brand voice or promotions. Premium clients also get a quarterly copy refresh handled by our team.

  • Yes! Your GlowBot dashboard shows appointments booked, leads captured, revenue recovered, and ROI per campaign. Premium users also get monthly summary emails and bi-weekly KPI reports for deeper insights.

💳 COSTS, BILLING & UPGRADES

    • Starter – $197/mo: Email follow-ups only.

    • Pro – $297/mo: Email + SMS + Smart Chat Widget.

    • Premium – $597/mo: Everything in Pro plus GPT-chat, ROI reporting, copy refreshes, and concierge-level support.

  • Yes! Your Stripe billing portal lets you add or remove clinic locations anytime. Each location simply adds one seat at your current plan price — no hidden fees.

  • Upgrades are instant and prorated. You’ll only pay the difference for the remaining days in your billing cycle. Downgrades apply at your next renewal.

  • No surprises. You’ll only pay your plan rate plus standard carrier fees for texts and emails (typically pennies per message). We’ll show you exact usage inside your dashboard so you’re never guessing.

🚀 RESULTS & EXPECTATIONS

  • Most med spas recover hundreds to thousands in lost bookings during their first month — often within the first week. The key is letting GlowBot run consistently and respond instantly to new leads.

  • Yes! GlowBot works whether you have 5 or 500 leads a week. It maximizes every inquiry by replying immediately and following up until they book, turning even small ad budgets into big ROI.

  • On average, clients see their first booked appointments within 24-72 hours of going live. Your dashboard tracks every recovered dollar so you can see exactly when GlowBot pays for itself.

  • If you don’t see improvement in engagement or bookings after the first month, reach out. We’ll audit your setup, optimize your flows, and help identify any gaps. Our systems are built to convert. If something isn’t working, we’ll fix it.

⭐ REFERRALS

  • Any med spa that signs up for GlowBot AI using your link or mentions you at onboarding.

  • Yes. 1 referral = 1 free month.
    You always earn something.

  • After your referral’s first payment is processed.

  • Once you hit 5 referrals and they are all active paying clients, your subscription fee drops to zero permanently.

  • If you drop below 5, your future billing cycles adjust automatically — but all previously earned free months are honored.

💡 BONUS TIPS

  • Pro gives you email, SMS, and AI chat follow-ups — a major step up in lead recovery efficiency (about 30% more recovered revenue compared to Starter). Premium goes even further, layering in GPT-powered conversations, ROI tracking, and brand-personalized messaging that makes your system roughly 60% more efficient than Starter. The result? More bookings, faster response times, and hands-free automation that scales effortlessly across multiple locations.

  • Send us a message at hello@getglowbotai.com